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Frequently Asked Questions

How much does delivery cost?

All prices are inclusive of delivery to all UK and Ireland destinations on our economy delivery service. There are no hidden charges, the price you see is the price you pay. You can upgrade your delivery to a next working day service for an additional fee of £6.99.

How long does delivery take?

Economy Delivery:

When choosing our economy delivery service, your order will be sent via Royal Mail and normally take 3-5 working days(not including weekends) for delivery. Most orders are processed and dispatched within 24 working hours. Orders received after 12 midday will be shipped the following working day, orders placed over the weekend will be dispatched on Monday.

Should your order not arrive within 3-5 working days(not including weekends) we are required to wait 10 working days before we are able to assume the items have been 'Lost in Post'. Please contact us after 10 working days have elapsed and we will then be able to offer a resend or a refund.

Next Working Day Delivery:

If you have selected the "next working day" delivery option upon checkout then your order will be delivered the next working day via courier service if you have ordered prior to 5pm Monday - Thursday. If you place an order on Friday and select "next working day" delivery then your order will be delivered to you on the following Monday. Any orders received over the weekend or on a bank holiday will be shipped the next working day for delivery to you the following day.

We use both DPD and FedEx courier for next day delivery. Unfortunately we cannot provide an exact delivery time however your order will arrive within working hours of 9am - 5pm. PLEASE NOTE this is a signed for service and someone will need to be in to sign for the goods as proof of delivery.

Why has my order arrived without retail packaging?

Many of the items we ship have the retail packaging removed at our warehouse in preparation for postage and to qualify for our letterbox friendly packaging. As all of our prices include delivery any saving we can make in this respect can then be passed onto you in the final online price as advertised on the website.

Are the items I have received genuine?

Yes! We only keep stock of GENUINE ink cartridges.We do not deal with any type of remanufactured or compatible ink cartridges. Each of the products we sell comes with a comprehensive 12 month manufacturers warranty.

Only part of my order has arrived / I have received an email stating multiple parcels have been dispatched?

Dont panic! justinkandpaper.com will often send orders out in multiple packets, this is simply so it will fit safely through your letter box. All our orders are dispatched at the same time, however occasionally the balance of an order may take up to an extra 2 working days to arrive.

Is this site secure?

Yes. All areas of this site that require you to input your payment information are secure. Any passwords you use are also encrypted.

How can I 'Save my printer'?

If you use the search box at the top of the page to find your printer, or via the drop down menus on the homepage, you can add a printer once on the printer page.
For example:
If you wanted to save this printer: https://www.justinkandpaper.com/canon/printer/pixma-mg7750/
There is a button at the top right hand corner of the product page which is blue and says 'SAVE TO MY PRINTERS'
If you click that button it will add said printer to the bar at the top of the page under 'Here are your saved printers'.
You are able to add more than one printer, if you would like to remove a printer from your saved printers list simply click 'Manage Printers' and then click the small bin icon in the right corner of whichever printer it is you wish to remove.

I have some credit on my account, how can I apply this to my order?

Credit is applied in the ‘Payment’ section of the checkout. As long as you’re logged into your account the credit amount will be shown.. 

What does ‘stock due soon’ mean?

We dispatch our products without the packaging to be able to use letterbox friendly envelopes. When we buy our multipacks we split them into component parts. This sometimes leads to multipacks being partially in stock. When this occurs we’ll send as much of the order out as we can and send the remainder as soon as stock is available.


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