Justinkandpaper.com are specialist online ink and paper suppliers. When you buy from justinkandpaper.com all prices are inclusive of delivery, what you see is what you pay. We supply home users, business, educational establishments, local authorities and government departments. We value any comments or suggestions so please get in touch.
PO Box 465
You will receive an email confirming when your goods have been dispatched. This is sent to the email address you supplied when you completed your order. If you have not received your order within 10 days of receiving this email, please get in touch. Please quote your name, order I.D., order date and product ordered in all communications. Often we find missing items are not in fact missing, but are being held at your local sorting office or by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. Please note that compensation is limited to the value of goods lost. A replacement will be offered or refund as appropriate. Next working day delivery is available at an extra £4.99 via DPD with a cut off time of 3pm. Any orders placed after 3pm will be processed the next working day, with delivery being the following working day. Any orders placed with next day delivery after 3pm on Fridays will not have their orders processed until the following Monday, excluding bank holidays. Your statutory rights are not affected.
Please note, working days are classed as Monday-Friday, excluding bank holidays.
All of the photo papers and printer inks sold by justinkandpaper.com are manufactured to the highest standards, and sourced only from distributors authorised to do so by the manufacturers in every case. If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods as this will allow us to resolve any issues quickly. Please quote your name, order I.D., order date and product ordered in all communications.
If you have a complaint please e-mail our Customer Service Team at firstname.lastname@example.org or Telephone: 03300 375321 Customer Service Representatives are available Monday to Friday, 9am - 5pm. Please quote your name, order I.D., order date and product ordered in all communications. We aim to respond to and resolve all complaints within 2 working days.