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Trading Terms & Conditions

Customer Support and Service

Your satisfaction with our service and products is our main priority. Please contact us on 03300 375321 if you have any concerns.

Quality Of Goods

We stock UK specification products ONLY please check your printers origin before ordering from our web site.

Guarantee

Our GUARANTEE ensures that if you are unhappy with your purchase and provided the product is returned in its original packaging, unopened and in a resalable condition together with your receipt within 14 days, we will arrange an immediate replacement or refund.

Shipping And Handling

All of our products are wrapped and packed to offer the best protection possible. Post is delivered using one of our delivery partners Swiss Post, DHL and Royal Mail.

Packaging

As far as possible, we at justinkandpaper deliver our products in Streamlined Packaging. This has several benefits for you, the user, and also the environment:
The original manufacturers packaging is removed and recycled allowing easier access to the product, without the need for a box cutter or knife.

The packaging is 98% post consumer recycled material and provides better transit protection.

We use Royal Mail for all our deliveries. Our Streamline Packaging is designed to fit into your letter box, which means Royal Mail have a better chance of delivering your products first time.

Note that all products are original and genuine and have a one year manufacturers guarantee.

Making a purchase

Just browse our store and add any items that you wish to buy into the basket. After you have finished your selection, click on ' Go to basket' and then click 'Proceed to Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment via Visa and Mastercard. You may send your credit card information via phone or over the Internet.

When confirmation of order is received, this indicates that we have received your order. It does NOT however, indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason (for example a stock shortage). In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Price Promise

If you find one of our competitors that has the same product cheaper we will refund you the difference simply call us on 03300 375321.

The conditions of our price promise are simple:

You must have placed the order with us initially
The competitor must advertise the product on Google links
The product offered is exactly the same as the one purchased on our website
Product must be UK specification and bought within the UK
The product on the competitor’s website must be in stock and available for delivery immediately
The product price and service must be confirmed by our representatives

The product must not be part of any offer by the competitor such as a sale or clearance.

Our price promise applies up to 5 days after purchase
Single unit purchases only
***Please note we are only able to match the price of one competitor at a time.***

Offers and voucher codes

We do from time to time offer registered customers voucher codes to receive a further discount off your order.   These voucher codes are limited to 30 days from promotion start date, unless stated otherwise.   We reserve the right to withdraw any offers or voucher codes at any time.   

Returns and Refunds

You have the right to cancel an order without reason within 30 working days after you receive the goods. Please notify us in writing either by mail or email to:
service@justinkandpaper.com
or write to:

justinkandpaper
P.O. Box 465
Bridgwater
TA6 9GY

Include your order number and the reason why you want to cancel your order and you will receive instructions on how to proceed via e-mail.

Please remember you must take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted. Return carriage is to be paid by you, and the goods must be in original packaging. You return the goods on your own risk.

Should you wish to return goods please contact our customer service department at service@justinkandpaper.com, or call us on 03300 375321.

All returns must be received by us before any replacements or refunds are sent. We advise customers to obtain proof of postage when returning items as we cannot be held responsible for the Royal Mail Postal Service.

If your items are missing:

You must notify us of any missing items within 14 days of placing the order

To arrange a refund or replacement of your missing items we have to allow a full 10 working days from the date of despatch for the delivery of the goods (as required by the Royal Mail Service)

Unwanted/wrongly received orders:

You must notify us of any wrongly received or unwanted items within 14 days (please do not open or attempt to open or use these products if you suspect them to be wrong)

Faulty Items

If your item is faulty please notify us as soon as the fault occurs, you may then return your item(s) to our returns address. Items will be checked for errors by us on receipt and replaced or refunded. If no fault is found, items may be returned to the customer as his/her expense.

Our error:

If your received item(s) are a result of our error and you wish to return it, you may do so but we must be notified within 14 days to arrange the refund or replacement

Returns may be sent to our returns address which we receive on a weekly basis. Please call us on 03300 375321 or email to service@justinkandpaper.com for instructions to return.

Marketing & Cookies

Justinkandpaper.co.uk uses third party tracking such as those provided by Google. This is used on Justinkandpaper.com to track anonymous data via the use of cookies.

Justinkandpaper.com uses Third party vendors, including Google to show ads on sites on the internet. To do this third party vendors, including Google use cookies to serve ads based on a user's prior visits to Justinkandpaper.com.

Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page (Alternatively you can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.)

Google advertising opt-out page
Network Advertising Initiative opt out page

Business Account

To enquire about setting up a business account, please contact us on 03300 375321. References will usually be required.

TERMS AND CONDITIONS FOR USE OF THE justinkandpaper.com WEBSITE

In these Terms and Conditions we, our, us, justinkandpaper.com refers to justinkandpaper.com a trading division of Logic 8 Ltd. a limited company registered in Guernsey no. 46329. Registered Office at Les Caches Business Park, Guernsey, GY4 6PH

ACCEPTANCE OF TERMS

By accessing the content of www.justinkandpaper.com (the Website) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available here. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

MODIFICATION

justinkandpaper.com reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. justinkandpaper.com have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

LIMITATION OF LIABILITY

justinkandpaper.com will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of justinkandpaper.com its employees or agents.

COPYRIGHT

All intellectual property of justinkandpaper.com such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property justinkandpaper.com.

By using the Website you agree to respect the intellectual property rights of justinkandpaper.com and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

DISCLAIMERS

The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an 'as is' basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.justinkandpaper.com Website and cannot provide any representation that using the Website will be error free.

THIRD PARTIES

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

SEVERANCE

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

GOVERNING LAW AND JURISDICTION

This Agreement will be governed by the laws of Guernsey and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of Guernsey courts without reference to rules governing choice of laws.

Prices and Advertisements

All prices including RRP's and adverts are true at time of publication.

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