Frequently Asked Questions

All prices are inclusive of delivery,to all UK destinations. There are no hidden charges, the price you see is the price you pay.

Most orders are processed and dispatched within 24 hours. Your order will be sent via 1st class Royal Mail and normally take 2-4 working days for delivery. Orders placed over the Weekend will be dispatched on Monday.

Should your order not arrive within 2-4 working days we are required to wait 10 working days before we are able to assume the items have been 'Lost in Post' Only after 10 working days are we able to offer a resend or a refund.

*Please allow extra time for items that are out of stock you can check this by viewing 'more details' on your product.

For the UK and the Republic of Ireland, all prices displayed are the prices you pay. There are No further Duties or Taxes to Add.

Yes. All areas of this site that requires you to input your payment information are secure. Any passwords you use are also encrypted.

Dont panic! justinkandpaper.com will sometimes send orders out in multiple packets, this is simply so YOU do not have to pay VAT. All our orders are despatched at the same time, however occasionally the balance of an order may take an extra day or so to arrive.

Should you wish to return goods please contact our customer service department at service@justinkandpaper.com, or call us on 01481 235662.

All returns must be received by us before any replacements or refunds are sent. We advise customers to obtain proof of postage when returning items as we cannot be held responsible for the Royal Mail Postal Service.

If your items are missing:

You must notify us of any missing items within 14 days of placing the order

To arrange a refund or replacement of your missing items we have to allow a full 10 working days from the date of despatch for the delivery of the goods (as required by the Royal Mail Service)

Unwanted/wrongly received orders:

You must notify us of any wrongly received or unwanted items within 14 days (please do not open or attempt to open or use these products if you suspect them to be wrong)

Unwanted items must be returned to us unopened in their original packaging

If items are unused but not in the original manufacturer packaging we can refund the customer 50% of the original price

Faulty Items

If your item is faulty please notify us as soon as the fault occurs, you may then return your item(s) to our freepost address. Items will be checked for errors by us on receipt and replaced or refunded. If no fault is found, items may be returned to the customer as his/her expense

Our error:

If your received item(s) are a result of our error and you wish to return it, you may do so but we must be notified within 14 days to arrange the refund or replacement

Returns may be sent to our Freepost returns address which we receive on a weekly bases

Freepost Address:

FREEPOST GU283
GUERNSEY
GY1 5SS

Please include a small note with your order number and a small explanation to make the query easier to track

If you have any further questions please call us on 01481 235662 or email to service@justinkandpaper.com

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You will need to check your printer manual for compatibility, in most cases the European cartridges that we sell will not work with non European machines