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justinkandpaper.com


justinkandpaper.com is the specialist online ink and paper.
When you buy from justinkandpaper.com all prices are inclusive of delivery, what you see is what you pay. We supply home users, business, educational establishments, local authorities and government departments. We value any comments or suggestions so please get in touch.

Contact Details


Please use the following:
E-mail: service@justinkandpaper.com
Telephone: 01481 235662 (Calls are charged at normal UK national rates.)
Website: www.justinkandpaper.com

Customer Service Representatives are available Monday to Friday, 9am - 5pm.

Postal address:


justinkandpaper.com & 24hourtoner.com

Unit 2

Les Caches Business Park

St. Martins

Guernsey

GY4 6PH

Delivery Times


You will receive an email confirming when your goods have been dispatched. This is sent to the email address you supplied when you completed your order. If you have not received your order within 10 days of receiving this email, please get in touch. Please quote your name, order I.D., order date and product ordered in all communications. Often we find missing items are not, in fact missing but are being held at your local sorting office or by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. Please note that compensation is limited to the value of goods lost. A replacement will be offered or refund as appropriate. Your statutory rights are not affected.

Quality Of Goods


All of the photo papers and printer inks sold by justinkandpaper.com are manufactured to the highest standards, and sourced only from distributors authorised to do so by the manufacturers in every case. If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods as this will allow us to resolve any issues quickly. Please quote your name, order I.D., order date and product ordered in all communications.

Complaint Handling


If you have a complaint please e-mail our Customer Service Team at service@justinkandpaper.com or Telephone: 01472 691631. (Calls are charged at normal UK national rates.) Customer Service Representatives are available Monday to Friday, 9am - 5pm. Please quote your name, order I.D., order date and product ordered in all communications. We aim to respond to and resolve all complaints within 2 working days.

Paying by Cheque


If you wish to pay by cheque then please click "pay by cheque" option upon checkout, fill out the details and print an order form. Then send this form along with a cheque made payable to "justinkandpaper.com" to the postal address provided above.